We collect metrics from each endpoint in a conference, and summarise those metrics per connection, per session, and per conference. Then aggregate the metrics across all conferences to get meaningful service level statistics. For example:
Conference level statistics
We measure the metrics reported by each endpoint.
- Start and stop time for the conference
- Participants and connection information
- Events timeline for each participant (joining, leaving, muting, pausing, disruptions)
- Plots of transport metrics (variation over time)
- media quality metric per participant
For the conference metrics, we use the following metrics:
We also heavily rely on DomHiResTimestamps and WebCrypto APIs.
Service-level statistics
We aggregate the conference level metrics:
- number of calls: successful, failed, relayed
- duration of calls:
- average setup time, churn
- quality of multimedia experience based on transport and multimedia metrics
- user reported feedback
You can read more about the importance of end-to-end monitoring in our blog post: Importance of end-to-end monitoring
Comments
0 comments
Please sign in to leave a comment.