We currently have an integration with Slack that sends a notification to your Slack channel. Alternatively, you can provide us with a custom Webhook URL.
There are several parameters you can choose to be notified about. In addition to the parameters, you can set an appropriate threshold for each parameter before being notified. For example, if the failed conference percentage exceeds 10%, a message is triggered to the Slack channel, which then informs your DevOps team.
To edit the notifications, please go to the top right drop down menu with your username > My Organizations > Apps > App ID Settings > Notifications.
The following metrics are part of the notification system:
- Totally failed calls
- Partially failed calls
- Dropped calls
- High setup delays (more than 5 seconds)
- Dissatisfactory user feedback
- End of call summary