Currently, we have an integration with Slack, which sends the notification to the linked Slack channel or you can provide us with a custom Webhook URL.
There are several parameters you can choose from, in addition to the parameters, you can set an appropriate threshold for each parameter. For example, if the failed conference percentage exceeds 10% then a message is triggered to the Slack channel informing the Dev-Ops team.
To reach the notifications please go to the top right drop down menu with your username > My Organizations > Apps > App ID Settings > Notifications.
The following metrics are part of the notification system:
- Totally failed calls
- Partially failed calls
- Dropped calls
- High setup delays (more than 5 seconds)
- Dissatisfactory user feedback
- End of call summary