I upgraded my plan and my bill seems higher than expected

Whenever you upgrade your plan in the middle of a billing cycle, this will be reflected in your next bill as follows:

1. At this time, two proration adjustments will be added: 
   • A refund for the unused time you will have on the subscription you had prepaid
   • An amount for the remaining time on your billing cycle for the plan you upgraded to
2. In summary, the first bill after your upgrade will include:
   • € Refund for unused time on previous plan after upgrade date (see above) 
   • € Remaining time on upgraded plan after upgrade date (see above)
   • € Upgraded plan subscription fee for current billing period
   • € Overage user minutes (if any) for current billing period

After this, your next bill should normalize, and you should expect the following:

• € Upgraded plan subscription fee for current billing period
• € Overage user minutes (if any) for current billing period based on the pricing tiers on our pricing page.