Today we are excited to announce the launch of callstats.io Home, a new and completely redesigned homepage to help you and your team track issues related to the quality of experience in your real-time communication application and product. What that means is you and your team are able to stay informed and more organized when managing and prioritizing your features and conference issues.

This re-envisioned homepage of your dashboard highlights the overall performance of your WebRTC-enabled real-time communication product in one easily digestible view. Your team will be able to grasp the scale and the quality of experience for your customers with a quick glance. Additionally, you and your team can compare how your application/service is scaling and performing over selected time frames by leveraging the time comparison feature on callstats.io Home.

Key Metrics at a Glance

With the current release, there are 9 key metrics your team can focus on Home:

1. Successful conferences - The number of conferences your app successfully established for all participants.

2. Dropped conferences - The number of conferences your app successfully established but experienced critical failure while the conferences were under way.

3. Partially failed conferences - The number of conferences your app failed to establish for some participant(s).

4. Totally failed conferences - The number of conferences your app failed to establish entirely.

5. Average Feedback- Average feedback is the aggregated ratings for all the conferences based on your end-users (We categorize them under: Excellent, Fair and Poor).

6. Churn - Churn is when your user drops out of a conference and rejoins. Total number (and the fraction) of conferences with users that have rejoined the conference.

7. Terminated Conferences: - The total number of conferences monitored by the app. Terminated conferences = successful conferences + partially failed conferences + totally failed conferences.

8. Average Conference Duration - The average duration of a conference based on the total duration and the total number of conferences.

9. Objective Quality or eMOS - Weighted average of the objective quality for all your conferences.
   We categorize them as follows:
   Objective quality >3.9 : Excellent
   Objective quality 2.8 to 3.9 : Fair
   Objective quality 1.0 to 2.8: Poor