New metrics added to notifications
At the moment, we deliver all notifications via our webhook api or to Slack. In the coming weeks, we will add new notification channels, e.g., emails, hipchat, pduty, etc. The new metrics added to the notification feature are listed below:
Dropped calls(users lost connectivity mid-session or similar).
Partially-failed conferences(some users failed to join).
Churn(users leaving and rejoining conferences).
High setup delays(call took too long to set up).
- Failed Calls: (Calls that failed to setup)
Dissatisfactory agent feedback (when the user gives a bad feedback)
- High RTT (When the average RTT of the system exceeds a threshold)
- End of Call summary
- User feedback
The previous metrics,
totally failed and
dissatisfactory feedback (graded 1 or 2), will remain as part of the notifications feature.
The notification is triggered whenever a particular metric goes beyond a set threshold. For example, if you configured Slack, then the users in the corresponding slack channel will be notified. The threshold is specified in percentages, for example, if you would like to be notified when 10% or more of your calls have more than 5 seconds setup delay then you set the threshold to “0.1”.